Keepers Kitchen - Oxford

We booked afternoon tea with a Wowcher. We arrived and were shown to our table. After 10 minutes a pot of tea arrived. And that's about it! We drank the tea and waited for the food. And waited. There seemed to be 3 servers and only one other table eating, so you wouldn't expect we'd be overlooked, but evidently we were. Half an hour after arriving,I went to the bar and enquired about our food. I went back to the table and waited expecting an update on the order. Nothing. 15 minutes later we got up to walk out, to be told it was ready, but having waited so long, we really were not in the mood. Perhaps if somebody had come to us to tell us it was in hand and with a reasonable explanation for the delay(and offers of more tea/complimentary drink) we'd have felt better. Instead we felt ignored. Worse still, with it being a wowcher offer, it was already paid for. Is this why the service was so bad? We'd made a special trip into Oxford for this occassion, so bitterly disappointed.

This food was disgusting and hardly edible. The service was abysmal and the staff were bordering on rude. We had to ask for drinks multiple times, including just for tap water both of which came after our starter. Speaking of our starter, we were not given any cutlery! After we were eventually able to wave down literally any one, we faced disappointment after disappointment. When we asked for cutlery we were made to feel like we were being unreasonable. The drinks nearly made us vomit and were not worth the wait. Right. The food. So my partner’s pizza was undercooked, not cut evenly, missing the onions and peppers and the ‘mushrooms’ were literally just five mushrooms halved and scattered around, again, unevenly. See picture. My carbonara was not good. Go to a nice Italian on George street instead. To make matters worse it cost us £60! And did we mention it was Valentine’s Day? Well, the playlist didn’t get the memo, or is “Cotton Eyed Joe” a love song? You couldn’t have made this up. Oh! But there was meal time entertainment when the elderly couple next to us started shouting across us to another adjacent couple, one who was watching violent tiktoks extremely loudly on his phone. In fairness to them, they did ask the staff to intervene who fobbed them off. I wish we were exaggerating. Do not go here. Please.

Went for afternoon tea with my mum and daughter. Was disappointed with the selection of sweet treats only had scones and 2 small macaroons on the description it states an assortment of desert bites which we did not get.

I absolutely adore the welcoming atmosphere at this restaurant. The staff members are so kind and provide excellent service. We recently celebrated a friend's 40th birthday there and everything was perfect. The food was delicious and the staff even went above and beyond to decorate with banners and balloons. I cannot wait to return with my girlfriends. This place is truly special!

After reading some negative reviews, I must say that despite the lackluster service I've experienced at this establishment over the years, the staff has never been rude. The food can be a bit slow, but surprisingly, it's always good and the atmosphere is cheerful. On my recent visit, the fish and chips were delicious (though the chips were a bit thick for my liking), and the prawn linguine was well-prepared and served hot. We ended our meal with a unique dessert, the rocky road sundae or chocolate bombe, which was presented in a creative way resembling a plant pot filled with "soil" (which was actually delicious chocolate). The caramel sauce was a standout. Give it a try, you'll be pleasantly surprised!