Brickhouse 737 - Ouray

This place is amazing. Tremendous food and drinks (we ordered seconds of the polenta, it was that delicious), great atmosphere and, most importantly, friendly, attentive service, which we were particularly grateful for after a few other experiences in a town that runs on a tourist economy but seems to hate outsiders. If I ever go back to Ouray, it will be because of this experience.

Food and drink were fantastic but unfortunately it kind of ends there. I was so thankful that as a party of two we were able to be seated without a reservation. I also understand that everybody is short staffed, but again at this caliber of a restaurant your staff should want to make good tips right? The bartender was “sick” as he said and thus didn’t talk much. In fact he probably said two words, so okay. If you’re sick please don’t come to work and serve paying customers. Secondly, our server did not try once to sell any of the food on the menu. Our apps came out before she even came back to get a drink order, which then came once our apps were done. I’m sorry but as someone who works in hospitality, you sell your food, especially at a $50 price point per dish. In addition, if I ask a question about the food I don’t expect to get the answer of “oh I’m not sure”. This server seemed so checked out and I’m not convinced she knew your menu at all. I got a steak which was rare instead of medium which was fine, but again did the server ask me to cut into my steak? Not once. Did she ever come back to check on how our experience was? No. Being a local to a neighboring town, I would not recommend this restaurant to my friends or family. Again, food is excellent but the service did not match.

I dined here on 10/16. My wife and I were excited to try seeing as most of the reviews were positive. We specifically scheduled our reservation during the sunset so we could sit on the patio to watch as it set. When we were seated inside, we asked if it were possible to sit outside instead. The hostess brushed us off rudely and told us there was a staffing issue that night. Bit of a downer but we stayed nonetheless. It took about 10 minutes before we were offered water at which time we ordered and waited about the same time for the food. The food was delicious. It was the one truly positive experience of Brickhouse 737. I had the Elk Bolognese and my wife ordered the steak and fries. By the time we were done eating, the waitress checked on us for the first time after ordering and I requested the bill. It was at this time I was charged for my bill and the table’s next to us. At the time of writing this, the charge is still pending and I assume it will drop but it is still withheld from my account balance which has been quite aggravating. Overall poor experience.

The entree is vasulflower eggplant, cocosyoghurt, persian gurkens, zilantro and get lemon pestu and papadam. very delicious! the brutal spits were the best I ever had! they have like 6 options that can be made vegan. updated by previous review on 2021-09-10

Amazing!!!! Our waiter was so friendly. The food was AMAZING! I had half a wedge salad and the candied bacon was delicious. I also had the shells and they were phenomenal.