Pato Lounge - Orpington

Went to the branch in Orpington with my 2 sister-in-laws today 19th Jan for lunch. Really looking forward to the lunch as my sister in law had ventured up from Biddenden. 2 of us ordered the buttermilk chicken ciabatta and a potion of chips thank goodness) and the third ordered buttermilk chicken, chips and slaw we had 3 flavoured sodas. The staff were fine and the sodas were tasty. Our lunches arrived and I was shocked to see what had been sent out of the kitchen. My sister in laws chicken was black around the edges and tough, which must be hard to achieve as the buttermilk makes the chicken really tender. We called the waiter back and he returned to the kitchen replacing it with a piece of chicken which hadn't be cremated, he did offer us some drinks which we declined.by this time my other sister in law had started on her ciabatta only to find the chicken in hers was just as bad, I then checked mine, chef must have worked hard to get them all so consistently burnt. None of us finished our meals and paying £50 for 3 drinks and 2 small portions of chips was gutting will not return to pato lounge again and really annoyed that my sister in laws view of restaurants in Orpington has been soured by our visit to your venue. Unfortunately I ordered and paid plus 10% before the food arrived I will never use that service in any restaurant again.

Fab spot for coffee for friend’s birthday staff were lovely and helped make it special. Recommend!

Everyone in pato lounge is so lovely and helpful, especially Chris. Thanks for such a good night. Will be coming back!

Received Pato’s email featuring the new additions to menu so decided to give Pato Lounge in Orpington another visit as recently we felt it was very disappointing both in the food and staff. So disappointing still! A new menu didn’t change the usual uncleared tables on entering. This was just before 4pm today, Tuesday 10th October. At the bar, I asked for a glass of red wine, a Merlot but told it was out of stock. Decided on a glass of Malbec. This was sloshed into a glass and I had to ask for a napkin (none on the bar) to mop it up from the rim and base of the glass and returned to my table only to see the glass not only ‘dishwasher stained’ but coated in lipstick really ? At £7 a glass????? Food was served by the only floor staff member (who was really pleasant) whilst the rest of the staff, including the barman, sat together noisily chatting at the rear of the restaurant. On going into the ladies toilet, there was no toilet paper in cubicle 2. This was at 5pm and although being assured “the lavatories are checked regularly” no check had taken place since 10am 7 hours previous !!!! Really???? This is not regular in my opinion. The final straw was a man and small child arrived and whilst the man was so busy on his mobile, the child was climbing over the threshold from the restaurant and onto the patio, then allowed to race around the restaurant on his bike!!!! There are too many issues in this one and final visit. This makes me sad that there are too many hygiene, health and safety, and training issues to ever consider returning such a shame. Maggi Cooper

Another fantastic evening at Pato. We joined friends to listen to the fabulous Amelia Street band. We do love the music evenings at Pato. We did not eat on this occasion but we usually do and the food is good. The service from Theo and the team is exceptional, very friendly and helpful all round. Great atmosphere so please do continue the music evenings. Great way to spend a Thursday evening. Many Thanks guys.