Arrighi Seaton Delaval - Northumberland

Popped in for a cuppa just to kill some time. We didn’t realise they offered so much on the menu. We had a scone each, cheese and fruit respectively. Both warmed up, light and very tasty. Lovely big pot of tea. We’ll definitely go back and try other things on their menu all prepared and cooked on the premises)

What a shame the service and atmosphere isn 't as good as the ice cream. We endured an awful experience on Saturday having to listen to the older woman owner shout and scream at a wee young lassie , who looked new to the job, not once, twice but three times in less than an hour.This owner is clearly in need of customer care and interpersonal skills training . This atmosphere watching the young girl cry,shake and be told to get in the kitchen was very hard to watch. Hey me and my family have come here a lot over the years but not one of us will ever return and sit through such unprofessional drama.

Absolutely disgusting service! I popped in tonight around 6pm as I was passing and wanted a drink and some snacks, I asked to use to toilet and the lady behind the desk said I 'll keep your stuff here and pay after. When I got back I got my bank card out to pay and she said there was a minimum card payment of £5, I said I 'd go back to the car to check my purse and her response was ' I bet you will, they all say that '. I questioned what she meant and she tutted at me and rolled her eyes, she then said ' there 's a public toilet over the road by the way ' implying I was never going to purchase any items. I was made to feel so uncomfortable from the minute I walked through door, the owner I 'm guessing it was) was extremely rude and arrogant. After speaking to people after my visit it seems others have had similar experience and it has been like that for years. Such a shame for an independent business to have to get a bad review.

Absolutely terrible meal, me and my girlfriend ordered 3 meals as we know the portions are tiny. We were immediately judged and spoke to in a condescending tone by the staff member taking our order. Our drinks were warm without ice, and when we drank them the staff nerved offered to come over and refill them even tho the place was empty and the staff were just walking around. Ordered a coffee, when it arrived it tasted burnt and terrible the worst part being the two sachets of brown sugar were stuck together by someone’s used chewing gum, and were served with the coffee! We were so shocked, the staff member commented on it and didn’t even apologise for the disgusting hygiene, how do you not notice that the sugar sachets are attached together with used chewing gum when serving them to customers! The food came, it was mediocre at best, I asked for more Parmesan when again I was shamed by the staff for wanting some Parmesan cheese on my pasta as they argued that I should try it first. Again I was absolutely shocked, paid for the bill, wasn’t compensated for the dirty experience with no apology for serving our food with used chewing gum. Won’t be coming back again, absolutely appalling.

The food was reasonably nice and the ice cream is lovely however, the person serving us was abrupt, rude, and made us feel like we shouldn’t be there or were causing some sort of inconvenience. We were ordering table service and were told to pay as soon as we ordered there was no explanation for this strange practice but it suggested to us that we weren’t trusted to pay at the end of our meal. Anyway, we won’t be going back,