Tropical Smoothie Cafe

Amiya Is an outstanding manager… always greets me kindly every time I walk into tropical cafe. She always makes my smoothie and other items correctly. I have never complained and never will because the customer service and the food is amazing. Thank you Amiya and the rest of the Tropical Smoothie Cafe members for always making my day when I order.

I have not gotten to the food yet but I'm going to give benefit of the doubt and hope for the best. I've come to this location before and food was messed up only like once, other times everything was on point. The manager gave me a card to come back with lunch on him. I'm not in the North Charleston area as much so I came down here today wanting to eat a healthy breakfast and was in middle of work so I wanted to swing by quickly I ordered from the app but before I purchased I went inside to check to see if the manager was in there because I did not have the paper card on me. I spoke to another manager there and she said he was not in so no problem I paid for my meal online. It said it was going to be about 15 minutes for the wait. I parked in the curbside and waited until almost 9:00 a.m. mind you at place to order about 8:00 to 8:15 a.m. I only share this because as a business owner myself it's important to only train and improve from here but the manager in the store at the time had my curbside order sitting up on the Shelf while I had to walk inside and watch multiple people walk out with their smoothie and food. I finally went up there to ask if my order was ready to which they grab the order and handed it to me no apology or anything. The young lady on shift with her did come and attempt to make a correction or compensate but this literally was an hour ordeal and caused me to lose out on work and potentially business. I walked back to ask why there was a delay and the young lady manager explained or made up the excuse that she didn't see my car out there but there is a big old Tropical Smoothie van blocking curbside and that's not an excuse you're supposed to come out to the car so I had to come inside. Again I totally understand she seemed overwhelmed with orders and Manning the store but it's all about your customer service and response to the situation that was very lackadaisical and unempathetic. I only say this so hopefully the boss or general manager will make Corrections that don't impact the labor because there are seemingly only two people working in the store and I've seen numerous people go in and out so it's very busy. Now I just hope that my meal is good and I can keep this at least out of three star.

It was my first time ever in a Tropical Smoothie Cafe and my experience was OUTSTANDING! The cashier that helped me Jasmine, Store Manager was so helpful and so cheerful! Her entire team from Hanna, Amiya, Kailye their ENTIRE TEAM ROCKED!!!! I will be back here! I highly recommend Tropical Smoothie CAFE!!! THANK YOU!!!!

Honestly this is the only Tropical smoothie cafe that I will go too. Even if I'm 30 minutes away. They are always so nice and welcoming. I had an issue with my drink one time and I probably came off a bit snarky if I'm being honest. They treated me with kindness and respect although I was frustrated with the situation. I can't recommend this place enough

The Resolute Way location is my favorite one. Always clean, fast, and friendly.