Insomnia Cookies - Normal

I used to hold this place with high regard when I first moved to Normal, but gradually the service has become worse. I went in for the first time in a while to get some cookies and a pint of ice cream. No complaints about the cookies, they came out how I wanted, but the pint was a whole different story. The worker getting my pint prepped only filled my container up halfway. His boss noticed this, told him to fill it more, but the worker blatantly ignored this, put on the lid, and handed me the container. I honestly should have have just gone next door to Theo’s if I wanted ice cream. Not planning to come back.

1 star because 0 is not available. Cookies sent as a birthday treat, stayed at home to collect so not out in the sun all day. Turn up 4 hours late, text to say warm and delicious cookies delivered by Insomnia. Thanks for the 4 hour delay, which are not warm or delicious.

I actually had a good experience regarding customer service. Everyone was super friendly to us and we loved the cookies ? They even asked me if I wanted the vegan cookies in a separate box and gave me a premium one because they ran out of chocolate chunk and didn’t realize it when they charge me. Thanks guys!!

They ended up putting my order through Uber even though I ordered through insomnia. I called and they didn't really help they said I needed to call Uber, even though I didn't place the order through Uber which they weren't understanding. I really hope the Uber driver got my tip because insomnia didn't deliver it. Waited almost 2 hours for 6 cookies because the first driver cancelled and insomnia themselves wouldn't deliver it even though I placed my order through online. It seemed really sketchy to me, and was overall a really frustrating experience.

Terrible location/customer service. We waited for 3 hours after placing an order for delivery. We called multiple times, and they kept saying that the driver was on the way. The last time we called they said that the driver was here, and they did not show up for at least a half an hour. Will not be ordering from here again, huge waste of money.