Burger King - Newport News

Food is good but the inside decor is a hot mess. It’s a tacky time capsule.

We went though the drive thru just now and the people were so rude and acted super rude when I switched my drink at the window. And then didn’t give us a receipt. I would’ve submitted a review there as well.

I will NEVER COME HERE AGAIN!I’m always at this Burger King and tonight did it !I gave the guy one of the whoppers back because I wasn’t suppose to get mayo so they re did it for me .. as I’m leaving I’m checking the burger.. they didn’t put cheese OR ONIONS on it so I went inside to tell them I don’t have cheese… instantly they all catch a attitude I mean RIGHT IN MY FACE !As I’m walking out the manager !!! That sees me alllllll the time when I come there always having good conversation etc going to say .. did she have cheese on that last whopper .. YES ! I did ! Why do you think I’m lying ! Reprint my receipt or ask to see it ! I paid extra for cheese ! Upsize my fries.:OH ! And on top of that ! I paid for sauces ! I did not even RECEIVE !!!!!!!!!YALL WILL NOT SEE ME AGAIN!

I ordered a Bacon Jr. Whopper. It is usually my favorite, but the burger wasn't even warm. I tried calling the phone to rate my experience to complain,but they want you to go online. I tried to call the location where I got the burger, but their phone was out of order. I like Burger King, and I usually have no problems, but not that day. Technically, they do not even deserve a one-star rating.I returned to this location and ordered a Jr. Whopper with bacon/ no cheese combo. It was a 100% improvement. They deserved five star or better!!! (Under new management) The burger and french fries were fresh, hot, and delicious. Yum-yum. I will be back!

Ordered pickup and had great service. George was friendly and helpful, even going so far as to predict my need for a drink carrier and offering it before making sure I had all the condiments I wanted. Great location.