Mcalister's Deli - Natchitoches

Please train your employees that this is not okay. After they put the wrong soup in a breadbowl, they brought me a cracked breadbowl to pour my soup in. This is ridiculous. The order should have been brought out correctly. She knew it was wrong because she came out explaining how they got it wrong and put the wrong soup in a breadbowl. I enjoy this place but if you don't get your people trained in customer service you will go down fast. People should get what they pay for and if itnis wrong it should be corrected. And not corrected with another mistake. Customer service is so much more than yelling welcome when someone walkis in.

Placed a large order for our office (23 box lunches). Ordering online was easy and I received a follow up phone call to confirm the order. Everything was ready for pick up at the time I selected and the staff was friendly and helpful. Everyone enjoyed their lunch we will do this again very soon!!

Hubby and I went for lunch. Restaurant was clean and service was quick and friendly. We had the Italian sandwich, ham and cheese melt, Caesar salad and broccoli cheese soup. Everything was great! Tasty and fresh! I loved the ham and cheese melt!

Guess I am due a bad experience because we have eaten there at least 30 times and the food and service has always been impeccable. I also have ordered take out to take to friends that are ill and they always say that McAlister's is their order on line favorite. The Chicken n Dumplin Soup is the one item I wish they would carry YEAR ROUND. Their Chili cannot be beat. Love all the sandwiches we have eaten there and will be dining again today with our family.

This place was horrible. The took the money out of our account and proceeded to say it was declined even though I had proof of the transaction. I continued to ask for proof of the refund and he handed me some paper showing nothing of it and ended up telling me if I wanted my food I had to pay AGAIN. I definitely don?t recommend this place at all.