Poke Wave - Mission Viejo

I have never been so disrespected in my life. I ordered 2 poki bowls online and whoever made my bowls made several mistakes with multiple proteins, bases, and toppings missing. I called the store and i explained to them what happened. They said they would refund me. Approx 30 minutes later, Max, the owner calls me to ask what the problem was in a very angry and condescending tone. I told him what happened. He asked me to bring back the poki bowls so he has proof to refund me. I told him it 's been 2 hours, I don 't have time to just leave what I am doing and drive all the way back to mission viejo to return 2 poki bowls? He then proceeded to tell me I am unreasonable. That I am lying because I won 't return the bowls. He said how is he supposed to know I am telling the truth. He also then proceeded to yell at me and tell me to cool my tone. Max, you are the most unprofessional business owner I have ever met. I will be sure to avoid your business and warn those who I care about. UPDATE: Thank you for continuing to call me names to prove my point. I hope you feel good about yourself. Yelling? I 'm sorry were you even there when I called? I repeatedly asked for the manager and they said you were not there. I believe you were at a different location? I was not yelling, I was explaining to them how my order is wrong. So go ahead and make assumptions or of course have a biased belief. Of course you 'll side with your employees, but you weren 't there so maybe next time get facts instead of subjective opinions? Also, of course it 's in my stomach. Why would I waste food? Maybe you should talk to your employees because when I called, I didn 't expect a refund. I really didn 't expect anything but maybe an apology for the mistake? They OFFERED the refund. Then you called me and said NO REFUND. So if you aren 't going to give me a refund, you could be a decent human being by apologizing for the mistake. I don 't need back $30. And continue running your business by believing everyone is a scam artist. I 'm shameless? You are shameless for even responding like that on a business page. But go ahead and hang up on me and proceed to harass me on a yelp review. You are showing to everyone what kind of business owner you are.

I was in the area trying to grab a quick bite before a community service event nearby. Since I was already dropping by CVS in this plaza, Poke Wave was a proximity visit. The reviews and rating on Yelp looked good so I decided to give it a try. The interior seems really dated and the choices are limited compared to other poke businesses. Service was slow and frazzled. They only have a Kids Bowl $9.95) that comes with only 1 scoop of protein or the Poke Bowl $14.95) with 3 scoops of protein. I went for the 3 scoops. For my base, I went with half mixed greens and half brown rice to be relatively healthy but still filling. Then for the add on, I added the crab meat and avocado. No additional charge for avocado is nice. For the main protein portion, I opted for all salmon because the tuna, and albacore looked like poor quality. And with sauce they asked me if I wanted not spicy, medium or spicy. I'm like ughhh I want half ponzo half spicy mayo. I don't know what they normally do with the sauces but that's really unclear on whats in their default sauce. For the toppings I asked for the garlic chips. There is also a complimentary miso soup if you would like it. The bowl was about average, but I didn't feel satisfied. It was one of those lacking meals where you feel like you need to go eat a better version after. Not impressed.

Solid poke spot in south OC with fresh quality fish, good flavor in the sauce, and a limited and basic but has the essentials topping options. Fast and friendly service and they have Hawaiian juices and fun drink options. For around $15 for a basic bowl, pricing is decent too.

The fish is always fresh and cold The rice is perfect. A wide variety of extras, and sauces. Service is friendly and efficient. The overall restaurant may be small but always clean.

Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Poke Bowl