Cold Stone Creamery - Millbury

Service was impeccable and workers were incredibly efficient.

As soon as they give you the ice cream it’s melted and leaking everywhere, even if you get a small one. I asked an employee for two brownies and they mixed it into the icecream without even asking me if I wanted it added into my icecream, then when I tried to tell her I didn’t want it mixed into my icecream she still continued to mix it together. then after that I had to pay for more brownies..I’m genuinely confused as to why I couldn’t just get one 99 cent brownie for free seeing as she ruined both my ice cream and my brownie. I ended up paying for a brownie which she said was a dollar then after I gave her a dollar bill she said “you need two more cents.” Which isn’t a big deal but considering the fact she already ruined my order I felt like she could’ve atleast just covered the TWO CENTS. honestly the whole experience was bad and the icecream and brownie were both gross and I had to throw my stuff out. Not to mention how expensive the icecream is. I’m BEGGING YOU DO NOT go here. The icecream at the store is WHAAAAT cheaper and much better.

Asked for mint , chocolate chips in it, no fudge or brownie pieces. Big disappointment when I got home It’s a signature dish !

First time I’ve been here in years and most likely the last time. I didn’t even take one step out of the store and my ice cream had turned into soup. $17 for 2 ice creams or sorry for 2 soups.

Got the wrong order twice when I pointed and made sure to say the correct one. He kept arguing with me and saying it’s the correct one. Poor costumer service