Kfc - Milan

Food over cooked the chicken sandwich was not hot or freshly fried. Hard. Fries were over cooked and hard. No soda just tea. No condiments for fries. Had d to ask for napkins.

Food was good but service needs work. Today is 9/30 at 8:50pm. I work nights and needed dinner on the way home. Cashier (longer curly hair, younger kid maybe high school) was extremely rude. Handed items very sternly and went ?CARD? ?DRINK? ?DRINK? whilevery passive aggressively handing over the items. Once I got my food he yelled to the manager ?SEE TOLD YOU WE WERE GONNA GET TOCLOSE ON TIME?. It?s very obvious what he was trying to say. I?m sorry I work late but no need to guilt trip me. And shame onthe manager for also being immature about it. Won?t ever be stopping here again.

We live 45 min away from this place. ordered a big meal and asked for honey at the time of ordering. got to the windo and asked again when paying. when handed food we asked again and was told it?s in the bag! we asked rep because they always forget thehoney. we drive 45 min home and no darn honey! I called the restaurant and was told don?t know what happened? ???? our fault forbelieving they did what they said! I should?ve known there is no integrity here! ????

Ordered chicken with a large Mac. N cheese. Got the chicken and no Mac n cheese. Guy at window was weird practically crawled into my car. Freaked me out. Poor customer service. Phone is always busy can't get through.

It says something about a business when you make a small request, they make a mistake, and then the phone is busy for over 15 minutes when trying to call and make them aware of said mistake. This was my visit at the Milan, IL location. The cashier andthe manager were friendly enough, and I gave the upsell a shot after ordering a breast and a leg. I returned to where I wasafter getting my food, finding out that there were two legs instead of a leg and a breast, and the rest of the food I justcouldn't eat (I don't like gravy, the biscuit was incredibly dry). After 15 minutes of trying to call the store to try andrectify the mistake,only to be told the line was busy, I gave up. I don't plan on returning to the store, as I have a high codeof conduct: anyone can make a mistake, but it's how you handle or don't handle that tells me the kind of business you are.