Dunkin' - Middle River

I had a frustrating experience at Umm Yall where they continued to make mistakes with my order and ended up giving me water, ice cream, and coffee. However, the manager was very pleasant.

Waited for my order for 45 minutes, but that was ok because people smiled pleasantly.

I'm going to this place almost every day. No more to this place. I have mobile order at 5:04 a.m. that do not let the app pay you for an order when the location is closed. I waited 5 minutes for the staff to be late. They then lied to my face and said they won't open until 6. Online says 5. The app says 5. The shield in the window says 5! Then she didn't even want to issue the refund and told me to come back. I was late to work because they are too incapable of getting their own work in time. Strange.

Arrival to 7 pm ..2 de cafe coffees were burned as it was in a pot for hours ..donuts were not fresh but not too bad .. I had a meeting or the coffees would have gone back.

I live close to this Dunkin' Donuts and my family frequents it often. I am finally taking the time to write a review as I wait in the long line once again. This Dunkin' Donuts used to have good service - fast and accurate orders. However, it seems that there is new management and the service has completely deteriorated. They are very slow now, even when there is no line. They need to improve their service and get it together.