Pollo Tropical - Feedback

They need to closed it don’t the food looks horrible !taste horrible and smell horrible.Food taste old all of it. Never will I go there.The chicken has a bad af...

I placed an order from them through Uber eat. I specifically messaged the driver telling him to make sure the drink is there and the driver messaged me back by...

TERRIBLE!!!!. Worst Pollo tropical ever. I ordered online my food was NOT READY when postmate said it was ready to be picked up. Stood there waiting 30 minutes...

Unlike other Pollo Tropical's, this one was clean, did not run out of items, and I had good service. I see they incorporated vegan options which is nice to see....

Karol attended me she is at the cash register not sure if am spelling her name correct but she provided great customer service.I came here during peak hours whi...

Terrible service! The woman who was on the drive thru window had no customer service skills at all. I bought for my family and she had no patience trying to pus...

The worst place to have a lunch I spend almost 10 mnt on the counter and all the workers who look at me, someone would accept my order then when I call the mana...

Every time I order from here, the food is always burned, cold or simply made wrong. recently I made an online order, everything came wrong, Karol contacted me f...

This place seems to get worse on the day. Came at this point to order 2 half chicken flours. At first there was no person who made orders. When I walked, the ma...

Order a salad. Cuz I was with cravings. But I couldn't. I don't want to get sick Was served with rotten tomatoes, and didn't get the dressing that goes with it