Braum's Ice Cream Dairy Store

Just went there tonight ordered dinner for my family and I. My burger comes out great however fries are extremely salty, my daughters food comes out perfect except for the fries being very salty. Now my husband?s food comes out looking like some half hamburger from McDonald?s no fixings whatsoever burger burnt to a freaking crisp along with the bun. For my husband?s food I asked for no jalapeños but I got a completely plain burger which isn?t what I asked for. So far my family and I are unimpressed I understand this location is new but this was a bit ridiculous.

My grilled chicken had (5) five little strips of chicken on top. The rest was filler lettuce. This is not even close to the picture provided. I basically paid for a bowl full of lettuce and small portion of a chicken filet. The chicken was cold, hard, and tasted over-cooked. No bite of the chicken was tender enough to chew. I hope they get their act together. I'll give them a few months before I try them again.

The pictures says it all. Old nasty food. Throw it in the trash and start over! I?ve eaten Braums for years and still love their ice cream, but dang do you even try the trash your serving the customers? Don?t blame employee shortage, this is horrible leadership allow this garbage to be served. Get it together and hold the Braums brand with pride and do decent job preparing the food and I?ll gladly remove this one star and adjust it according. Make it right.

Ordered #2 combo, they didn't tell me a malt was free on the summer special til I saw it on the giant banner in the window... Had that corrected. I had to pick a semi dirty table to eat at... Got my order, braums and ketchup dispensers empty. Instead of filling them, they just brought me packets. Asked for straws, they said they're over there and never brought any out, had to go ask for them as over there was by the ice cream counter.... And I had to ask for napkins ... Guy said they were really busy, handed me some paper towels.... Place is a disaster, dirty tables everywhere. I mainly see the ice cream line busy, but nobody is taking care of the dining area or cleaning.... I ate my entire meal and snapped a couple pics, shows he empty it is, some people have come and gone. Not nearly as busy as they're claiming and still nobody has come to clean any tables or fill sauces, napkins, straws, whatever.... Oh, as I and wrapping this up, a guy is filling napkins now. But that's all he did....he didn't even wipe up the mess from the braums sauce dispenser...

Went on the 3rd to grab an early dinner with the family. The girl who was calling out the orders was more concerned with her boyfriend who was leaning on the counter talking to her the whole time we were there than helping out the rest of the crew running around trying to keep up with the rush. If our order hadn 't been wrong, I 'd probably care less, but clearly her priorities weren 't on her job or orders being correct. In the past when I 've worked food service jobs, having your significant other loiter in the restaurant with you all day to hang out wasn 't acceptable. Floors were disgusting, our table tent had ketchup smeared on it. The bacon on the burgers was chewy, just an overall bad experience. Didn 't seem like there was anyone in charge of anything at this location. The other locations in frisco are on top of things, just not this one. Again if the service had been fast and correct, I wouldn 't care as much, but the goofing off affected both. As much as eating out costs right now, there 's plenty of other places to spend the money at.