Holiday Inn Chicago Matteson Conf Ctr

We stayed here before attending a concert at the Hollywood Casino amphitheater and it was close enough to uber (about a 2-3mile walk) and when we returned the Bar was still open and serving food so that was a really nice surprise! Rooms were clean but get a little hot in the night. Just crank your AC before bed if you're a hot sleeper but I definitely recommend the stay.

The rooms were really dirty and worn-down. Had stains on all bedding and towels. Bedding had hair that wasn’t ours when we pulled it back. Individually-wrapped plastic cups had rips in the plastic cover, so I avoided using them in case something had chewed through it or anything could’ve touched the cup. Air conditioning unit wasn’t great. Couldn’t set a temperature in the room, just cool, hot, and fan speed in the little AC unit. The whole place seemed dirty, run-down, and neglected. I would never stay here again, and it honestly makes me reconsider staying at any other Holiday Inn locations.Safety: Not the best area. Felt a little sketchy and worried about stuff getting stolen from our vehicle.Noteworthy details: Booked directly with Holiday Inn and requested extra towels when I booked, but did not receive them. I didn’t bother asking for the extra towels since housekeeping was already off for the night, and we didn’t want to leave our room at that point.

Do not stay here. The hotel is long overdue for an update and renovations. Everything seems to be falling apart. To start with the elevators barely worked. One elevator the doors would not close and the other one would open the doors while the elevator is still moving. The room was absolutely no better. My comforter had a brown stain on it. Everything in the room had dirt or grime on it. Nothing looked to be wiped down for a while. The bathroom floors were beyond sticky. The shower did not drain which caused me to not even be able to shower. I started it and went to go gather my clothes. When I came back there was 4 or 5 inches of standing water. I turned off the shower let it drain and the debris left over made me want to run out. Pay a little more and find a better place.

This Holiday Inn is an older property and also a huge conference property. I am pretty sure it’s also understaffed, which is a universal problem. Our room was borderline shabby. The toilet paper roll sat on the bathroom vanity as there was no bar in the twin dispensers to hold the rolls. The walls need repainting or at least a good cleaning. The good news is that the staff is friendly and helpful.

Had the best experience with Holiday inn in Matteson!! Maya at front desk AWESOME!! Always friendly and smiling!! Everything was great and my time with Maya was great! She made an unpleasant reason for trip good