Buffalo Wild Wings - Macon

I remember when this place was new in macon. I never had a chance to go because it was always busy. the first time that we had the service and eating was great. I came back to this place a long time ago and it looks like a lost business. the first thing I see is they're sorrowed. this place smells so bad when they come like a damp cloth mixed for days with not a shower for days. so rough. the only good thing I found is the badgeruch better than the restaurant and the waiters were beautiful and always take care of us. I feel so bad to go so that I think the bad smell is all the time. the white young lady with glasses was so beautiful. I don't know her name. but different from that. I feel so bad for employees or whatever who runs this business. very disappointed!

Let me start by saying I never do reviews. I certainly never do bad reviews. This place has systemic problems. I’ve been here four times now and there are always problems. Always slow. Ridiculously slow. Never had a good experience. So tonight I spent over a hundred bucks on a to-go order and 3 beers. It took sooo long. Then I got home and my order is incomplete. Wings are flavorless. And one of my kids burgers had mayo which I specifically said no condiments on either burger. So now I have to deal with that. And before anyone asks if I contacted a manager before giving a bad review… yes I tried twice and no one answered. So this is where I am. I’m not this petty. I’m reasonable. But this is my last recourse, to notify others of what to expect. I’m done. I understand staffing issues but I have never seen a manager on duty in this place. Not once. It’s systemic.

30 minutes before I got my appetizer and then only got half of my order (30 PC boneless chicken) which was flavored half and half. So that took...a minute a wing? And even then still didn't have full order by then. And this is how busy it is. So though the waiter was PHENOMENAL and quite attentive and helpful, I found the experience to be less than satisfactory.

Had originally gave it 4 stars but definitely deserves none. But have to give it something. Food was hot but service was not. Waiter only came to the table to get order then drop the food off. Never came back to refill drinks or check up. I had to flag him down to get a to go box and check. Then he brought a cup of water after I asked for the check. Doesnt make sense. Wasn't busy and had plenty of staff. Wont be back to this location, possibly any others. Way too much competition around these days to be looked over as a customer.

We ordered multiple dressings and sides of celery and carrots to go with our carryout wings order and received none of these things. At least we eventually got the correct wings flavors and soggy fries. I understand now why they weren't busy on a Friday night.