Bitters End - Louisville

I have worked in food service and appreciate how challenging and stressful circumstances are during COVID-19. While visiting restaurants and bars, I pride myself on being patient, friendly, and empathetic to service staff. My visit to this bar was no exception. I made a reservation for 11/6 to meet friends arriving in town for my wedding and had an abysmally poor experience. I am disappointed and angry at the experience I had despite my high threshold for understanding, particularly given that I notified the bar that this visit was a special occasion when I made our reservation. I was not a diva bride walking in off the street expecting fawning and golden ticket service. I simply expected to be served. Our reservation was meaningless. Very disappointed to have seen a group our same size of all entitled white men without masks !!! being served at the bar, but my friends and I all in masks!!! mixed gender, mixed ethnicities were barked at by bar staff after politely attempting to order. We were told we could not be served at the bar immediately before and after Brad, Chad, Thad, and Brad were. Confusing, insulting, and infuriating. We waited over an hour for service and STILL had no server come to us until I asked my sister to go complain. In fact, we were not even offered seating despite there being dozens of places we could have safely sat and been served in the hour we were largely ignored. There was seemingly no explanation. We were all baffled. Just astonishing. If any other nearby bars were staying open past 11 COVID-19 bar curfew , we would have immediately left and given our business to another establishment. Champagne was brought out, seemingly by the GM from downstairs, to apologize. However, no apology was offered. It was far too little, far too late.

MENU WAS VERY LIMITED, FOUR OR FIVE ITEMS WHEN ONLINE IT has SEVERAL OTHER OPTIONs, wir werden nie wieder sein

I worked at the food service and know how difficult and stressful circumstances are during COVID-19. While I visited restaurants and bars, I am proud to be patient, friendly and empathic to serve staff. My visit to this bar was no exception. I made a reservation for 11/6 to meet friends who arrive in the city for my wedding and had an abyssous bad experience. I am disappointed and angry at the experience I had to understand despite my high threshold, especially as I told the bar that this visit was a special occasion when I made our reservation. I wasn't a diva talk that went on the street and expected fawning and golden ticket service. I just wanted to be served. Our reservation was pointless. Very disappointed to have seen a group our same size of all titles White men without masks!!! are served at the bar, but my friends and I all in masks!!! mixed sex, mixed ethnicities were kidnapped by bar staff after polite attempts to order. We said we couldn't be served immediately before and after Brad, Chad, Thad and Brad at the bar. confusing, insulting and insulting. We waited for an hour and STILL had no server coming to us until I asked my sister to complain. In fact, we were not even offered seating, although there were dozens of places that we sat safely and were served in the hour that we were largely ignored. There was apparently no explanation. We were all tied up. Amazing. If other nearby bars remained open at the 11 COVID-19 Bar-Curfew, we would have left and transferred our business to another company. Champagne was apparently brought out from below by the GM to apologize. However, no excuse has been offered. It was too little, too late.

MENU WAS VERY LIMITED, FOUR OR FIVE ITEMS WHEN ONLINE IT SEVERAL OTHER OPTIONS, WILL NIE BACK

Nice atmosphere. Great social dispute! We only had the Crab Dip, but it was amazing! Loved the signature Old Fashioned!