Nishi Poke Sushi Roll - Los Angeles

I have been a frequent visitor of this restaurant since the opening. I really hate to write this review, but unfortunately my experience with their customer service was so disappointing that I am forced to do so. last april I have placed a quite large order by uber eats that I personally picked up. when I returned home, I realized that some articles were missing (the cost of this article was $28.48). I called the restaurant and they confirmed that they had not packed the items. going back to the restaurant was no option for me so they told me that I would keep the reception and that they would give me this article without cost for a future order. after a few weeks I called the restaurant to give a new order. on the phone I was told that they would actually add these items. but after they went to the restaurant to pick up the order, they changed their mind. the restaurant would not take responsibility now. they told me to complain to uber eats and dismiss me pretty hard. I approached over eats and, as I expected, they would not be adjusting requests in the last 48 hours of the original order. her recommendation was for me to leave a negative review in her words “to help the dealer improve”. as I mentioned, I liked this restaurant and wanted to give them every chance to make the things right. So I contacted them by email to explain the situation again. I never heard of them. I would have received my refund if they had just told me to turn to uber eats when I first addressed them, and then, instead of having their mistakes and finding a way to make the thing right, they have dismissed me without the slightest care. I guess $28.50 is more important than a repeater and a good call. as frustrating as it is, I will never come to this place again.

Good service and sushi that hits the spot when you 're craving a quick sushi run. Spicy tuna is spicy and tastes pretty fresh, for being a mostly grab and go joint.

I have been a frequent customer of this restaurant since it opened. I truly hate having to write this review, but unfortunately, my experience with their customer service was so disappointing that I am forced to do so. Last April I placed a rather large order through Uber Eats that I picked up in person. When I returned home, I realized that some items were missing (the cost of those items was $28.48). I called the restaurant and they confirmed that they had not packed the items. Going back to the restaurant was not an option for me, so they told me to keep the receipt and that they would give me those items at no cost for any future order. After a few weeks, I called the restaurant to place a new order. Over the phone, I was told that they would indeed add those items. But after driving to the restaurant to pick up the order, they changed their mind. The restaurant would now take no responsibility. They told me to complain to Uber Eats and dismissed me rather harshly. I approached Uber Eats and, as I expected, they wouldn’t take any adjustment requests past 48 hours of the original order. Their recommendation was for me to leave a negative review, in their words “to help the merchant improve”. As I mentioned, I really liked this restaurant and wanted to give them every chance to make things right. So I contacted them via email explaining the situation again. I never heard back from them. I would have received my refund if they had just told me to contact Uber Eats when I first approached them. And then, rather than owning their mistake and finding a way to make things right, they dismissed me without the slightest concern. I guess to them $28.50 is more important than a repeat customer and a good reputation. As frustrating as it is, I will never come back to this place again.

I have been a frequent customer of this restaurant since it opened. I truly hate having to write this review, but unfortunately, my experience with their customer service was so disappointing that I am forced to do so. Last April I placed a rather large order through Uber Eats that I picked up in person. When I returned home, I realized that some items were missing (the cost of those items was $28.48). I called the restaurant and they confirmed that they had not packed the items. Going back to the restaurant was not an option for me, so they told me to keep the receipt and that they would give me those items at no cost for any future order. After a few weeks, I called the restaurant to place a new order. Over the phone, I was told that they would indeed add those items. But after driving to the restaurant to pick up the order, they had changed their mind. The restaurant would now take no responsibility. They told me to complain to Uber Eats and dismissed me rather harshly. I approached Uber Eats and, as I expected, they wouldn 't take any adjustment requests past 48 hours of the original order. Their recommendation was for me to leave a negative review, in their words to help the merchant improve . As I mentioned, I really liked this restaurant and wanted to give them every chance to make things right. So I contacted them via email explaining the situation again. I never heard back from them. I would have received my refund if they had just told me to contact Uber Eats when I first approached them. And then, rather than owning their mistake and looking for a way to fix the problem, they dismissed me without the slightest concern. I guess to them $28.50 is more important than a repeat customer and a good reputation. As frustrating as it is, I will never come back to this place again.

Poke at a reasonable price. The regular bowl has 3 scoops which many other places consider large so the price is misleading. The fish was fresh. The only negative is that the fish selection is limited compared to some of the bigger Poke places. Tuna, albacore and salmon with the obligatory crab meat.