Chicken Express - Kerrville

This location at the time of my review has a sign saying new management. I walked through the front door, and the restaurant was almost as cold as the temperature outside. The dining room needed a good cleaning and smelled musty. The employees were extremely disorganized and, when ordering responses from the employees, were incoherent and unprofessional, along with repeatedly saying they didn 't know. The food was almost unfit to eat! I ordered the two-piece chicken combo with fries and okra. The chicken was tough and dry, and the crust dripped with grease! The fries were hard and overcooked, and the biscuit was oily and flat like a pancake. The only item that was acceptable was the okra. The term slop best describes this place!

My current 4 star rating is based on our last trip here (March 2022). The food was good and hot and the order was correct (this time). The service was friendly but slow. Prior to our last trip I would have given 2 stars. Previous trips were not great. Orders were wrong or missing things. I always check my orders now before I leave the parking lot. I ordered cookies and was given frozen cookies and told to let them thaw. Waited 30+ minutes in the drive thru multiple times. I saw some new faces this last trip and am hopeful they can keep the good workers they currently have. This was the go to place for our family for a while and maybe it will go back to that.