Jasmine House - Kaleen

Recently moved to the area and was looking for a new local Chinese take away. Jasmine House was recommended on a number of different food apps. Ordered over the phone and picked it up. Took a bit to find the place but got there eventually....Food was ready on time and still hot when we got home. Wasn’t a fan of the special fried rice but the rest of the meal was ok (BBQ Pork omelette, chicken and cashews and garlic beef). Expected bigger pieces of pork in the omelette. Not too bad but will try other places before settling with a favourite.

This restaurant has been a Gunghalin local for many years, and the décor of the restaurant shows this. Despite this, the food is still very good. Served hot and quickly, it is tasty and fresh. Staff are efficient and have a no-fuss attitude. The prices...are okay, but perhaps don't reflect the overall experience.

Wow, worte cannot describe how bad the customer service has gone with this device. we have been loyal customers for many years and usually have no problems. at 16:30 a.m., we gave up an order, yes by menu log, but with me cash. the order was. for delivery at 5:25 o'clock. jasmin the house called to us after they had crushed the order (chilled and sweet were replaced by chili-rib), and asked if that was in order. the answer was “no” because the chicken was ordered for children who do not like bark or chili. they said they would regain the chicken court. a short time later the order came with the wrong court. problems happen, so far, 30 minutes later and no corrected court, we call jasmine house back. we said they were waiting for the driver to gather the food. another 30 minutes later without food we make another call and was informed to the driver that it collected 15-20 minutes before. I add, we live a very short distance from this business. the person on the phone called the driver who said they were another 10 minutes away. by now over an hour of past time hungry children have been fed alternative things. this has been explained and a refund, in part for the missing plate at least requested. this was rejected and pushed back to the menu log to repair, remember, jasmine house called us for their items up, not menu log. the maintainer was spoken, who refused to give his name, refused any form of refund, refused to contact the name of the owner or a way to submit a complaint and refused to return our data to the owner. also the business agreement they have with menu log, they realized that they take it with menu log and push us further to make the complaint to menu log themselves. the consumer rights were, however, eared for baptism and the full refusal to support anyway. the missing court appeared at 19:00. not concerned about refund now, as we finally get the food we have paid, but I can not in good sense continue to support such unfounded business practices and treatment. I will not come back any customers, there are many alternative restaurants in the opposite that serve similar foods.

The ordered take, including a duck, a head and rice, and they only got the rice right. the rest was not even close and little taste and were not properly cooked. for years, but not anymore. they have the opportunity to recruit, but they have not reacted in a reasonable time frame.

We've been here for many years, never again. the event seats around 120 light, when our group of 10 arrived, only two more tables were occupied. the night never ended with a series of disappointments. first, it was okay to eat without being fantastic. the ordering of drinks was a real drama for the staff, drinks not arrive quickly, and the place was left, a drink came about 30 after the order and back as we had ordered a bottle of wine. my wife is gf and ordered a deer and head. the thing was that the GF-Entree did not arrive after the rest of us had completed escape and netzen were delivered. my wife said, forget the escape only the main that lasted another 30 minutes. we complained to the waitress, but here was not the best English so she just said that there are many problems tonight. the owner jack came to apologize, he didn't really explain what the problems were, but gave us the gf escape to take away without fee, and replaced a curry that was too salty used to be a great place, we will find somewhere else