Taco Bell - Janesville

I was the only car in the drive through. I ordered a 12 pack of tacos half regular no lettuce and half supreme. i got home with a 12 pack of regular tacos. Now I have one kid who wont eat there is lettuce and another who wont eat there is no sour cream or tomato. Seriously what was difficult about that order?

What happened to the prices at Taco Bell?? Did they slip steak and organic chicken into the menu? No, they just price it like you are going to a real restaurant. I'm not going back unless I have absolutely no other choices.

Would have done 0 stars if possible. Worst customer service that I have ever received at a fast food place. Waited in the drive thru for over 10 minutes just to place the order with no one in front of us. Claimed to be backed up but there was very few cars in the parking lot so I have no clue. Highly doubt I’ll ever come back which is sad since this used to be my favorite Taco Bell.

I am usually the one at fast food places to give the workers the benefit of the doubt when things don 't go right. I was a fast food manager, so I do understand. What I don 't understand is what I witnessed tonight at Taco Bell. We walked in and this lady in drive thru yells out to us Kiosk orders only , so I ordered our two iced coffees and this other gentlemen put his order in on a different screen. The gentlemen that ordered after us walked up to the counter and the lady yelled Kiosk orders only and never made any eye contact with anyone, it was like no one in the lobby existed. He said I don 't have a card with me, I only have cash, can I pay for my order? She never answered his question she just said I don 't have a till in front counter The man and his guest left. After they walked out the door, she said, with out noticing that they left Sir, what 's your name? We all said, he left . She went back to the drive thru. She sent someone on break, they came back from break, and we still didn 't get our coffee. As we were waiting, no one new had arrived we were yelled at again Kiosk orders only I said We 've all already ordered Another lady came in, ordered, and got her food before us. In the meantime, a girl and her grandma came in, ordered 3 boxes and were waiting. I finally said How long for 2 iced coffees? The lady that ordered after us got her full meals and already left. One girl said did you order? I said, yes, and paid for it too Now being in the business, I know the drink orders go to the drive thru ticket printer. We waited yet...another 7 minutes, then she made ONE of the TWO coffees, and started doing more drive thru orders. after about 3 cars I asked how long for the second coffee. She felt that she needed to explain that she has to create them, they aren 't just something they pour . She then felt that she had to say loud enough for us to hear I will take drive thru orders AFTER I make ALL these iced coffees , it was only ONE more to make. When she brought it over to me I told her that I was sorry she felt 'put out ' by having to make the iced coffee. I told her that if they can 't handle the having the drive thru and the lobby open, maybe they need to close the lobby. She said that her GM wouldn 't allow that. I told her that she then needs to make orders as they come in, not just when she gets around to it. I feel bad if this is the type of person that you have as a manager. She did try to give me some kind of coupon, and I refused it because I will NEVER be back to that location, and I told her it isn 't about free stuff or coupons, its about customer service and learning her job. I understand you 're short staffed, but this attitude and action from your drive thru/ or manager, or what ever she was, was beyond bad.

5/11 got breakfast today, excellent AM Crunch Wraps. Larry at the drive through is my new favorite person. What a nice guy made my day with his positive attitude.