Buffalo Wild Wings - Indianapolis

We live Buffalo Wild Wings, but they wouldn't accept the reservation I made. We arrived early and had waited 30 minutes before our reserved time, as we had to stay in the “first coming, first serving” line. I have no problem with restaurants that do not reserve, but they should be removed from this service.

Had a reservation at 5:00 for a party of 8. I have to go to the restaurant to find out they don't take reservations. Even if they are on open table and have a sign at the door that they are part of the open table. The service was terrible and slow.

We made a reservation online and it was confirmed. When we arrived on time, the hostess told us we had no reservation. We showed her the confirmation of the e-mail booking. She explained that our reservation is not valid because they no longer make online bookings. She was very rude as she spoke to us. Restaurant was dirty/messy. Service slow.

When we arrived, we were informed that they would not honor the reservation we had made as they had become unexpectedly busy; they put our name on the list of people waiting for tables and said they would try to prioritize us if able. Subsequently seated multiple tables before we were able to be seated. Once seated, service was pathetic practically had to tackle our waitress to get her to stop by our table and anything ordered took a very long time (about an hour to get the food we had ordered). Would not go back and would not recommend to anyone.

Long wait to put name in, despite many tables being available, mainly due to lack of attentiveness by the host staff. Better communication and customer orientation needed by the host staff.