Socorro's - Hernandez

OMG I have not left a 5/5 star in yrs! I’m so happy I found this GEM I WILL be coming back here from my trip up north!!!

I absolutely love soccoros. The service is excellent and food always ready on time. They are always so kind. My favorite is the smothered hamburger with red Chile or there pizza. also not to bad on the pockets ..... Definitely a go spot to if your in the area.

We have been going to Soccorro's since we moved here a year ago. Soccorro is a wonderful lady. However, the service has drastically declined within that time period. Service is slow. If you eat in the front of the restaurant, you are forgotten even though you can be seen through the windows and doors into the main restaurant. Today is a turning point in the fact that we will not go back again. My husband and I ordered the dinner Chicken Fried Steak. This comes with salad, mashed potatoes, and sopapillas. I did not want potatoes, I asked for french fries instead. When our dinner was brought out the chicken fried steaks were half the portion. When asked about it, we were told they changed companies and it is smaller than the previous company's cf steaks. My husband's order came out ok. I had been finished eating my cf steak by almost 10 minutes and had not received the French fries I ordered to replace the potatoes. I told the girl waiting on us to cancel them since I had already finished my meal. The server had not asked us to see if our meal was okay after serving us and did not ask to refill drinks. I told her we would take the sopapillas. We were told they cannot make sopapillas at the same time pizzas are made. I told her we had ordered our meal before the pizza order was put in and our sopapillas should have been done first. The bill came to 37.69. I disputed the bill with the girl. She was not willing to reduce our bill for lack of being served our food and eating our meal with each portion together the way you would typically eat a meal. I had seen Soccorro. Said I wanted to speak with her about the bill. The girl told me she was busy doing catering for 100 people. This conversation would have taken less than five minutes. But, Soccorro was too busy to talk with us and offered .75 to be taken off our bill. Soccorro has lost customers. We will never go back.

Food is amazing we order pizza every weekend for the past 3 weeks I have ordered pizza on week we got a pizza that was for Carl and not mine the next 2 weeks our order was not put in and we had to wait a extra 30 min and to top it off they are charging tip . I asked to speak to Socorro or to Iván and was told they would call me as soon as possible and never did . I understand that that are usually buisy of course it’s the best in town but the servers are overwhelmed .

Bang for the buck you can't beat it. I had a huge tasty meal. T-bone steak with sopapillas salad mashed potatoes for 19 bucks before tip. Can't beat it staff is super friendly. I normally don't review but these people are great