Mcdonald's - Hart

My visit to the restaurant was not pleasant. I had to wait 10 minutes for my order, apparently because I ordered the fillet of fish. My son and I had to continually flick away flies, as did the tables close to us, even though we were not sitting near the bins. The upstairs section was closed during school holidays, making it difficult to find a seat. When I tried to use the one toilet before leaving, I found it was a disabled toilet being used by the manager. There was no toilet paper in the restroom. When I complained about all of these issues, I was told that the toilet was designated for disabled individuals.

We are not a regular, however this time both burgers and the takeaway one were all virtually cold. I took mine to the counter to be told their microwave was broken and they would make a new one. Not what I asked for but ok. When I went back to our table, I find both fries were dry and cold. I asked for my McPlant, and then both fries and take away burger had to be replaced. Lots of staff behind the counter not really bothered

This place is always busy. Probably one of the most popular food stops on the M3. And they space is really small. Yet the staff manage to get through orders really quickly and efficiently, and the place is always clean. Really impressive. We've stopped here for breakfast many times over the years, only once had a problem (drink came out wrong) and it was quickly and politely remedied.

We used the machine to order and pay. The staff were just responsible for putting food in bags. Number 80 on our ticket and we got the slow dumb guy. All the other staff were powering through their tickets while he shuffled about looking half-witted and achieving not very much. Number 96 dealt with before he 'd managed to put 2 burgers and some ketchup in a bag. Burgers were so cold the cheese hadn 't even tried to melt so must have been cold when they were put in the buns. The guy 'cleaning ' the place managed to squirt me with disinfectant. There were about 30 staff all just standing around scratching looking like they 'd never seen the place before and didn 't know where they were. I cannot imagine the mentality of people who really want to do a bad job and fail at such simple tasks.

A chicken burger was disgusting and my cheeseburger was cold, cheese cold not melted and a bun old. How you can sell this **** if McDonald has always good food. The staff standing and doing nothing. Such a shame I have never had so poor food.