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Bidrage med feedbackThe food was fantastic at this restaurant. The service provided by Lauren, Jennifer, and Pablo was top-notch. I will certainly return and suggest it to others.
Well what a amazing find,from arriving,our server Anne was 1st class nothing was to much trouble,she went above and beyond,the chef was Becky and the food was some of the best I have tasted in a long time,the restaurant only opened last night after a being refurbished.
For a 4 star rated hotel, the evening menu and the service were both totally uninspiring. Luckily I only ate there on one night. I asked the server for some tartare sauce to go with the fish and chips ordered, he told me there was none left…5 minutes later, I was approached by another member of staff and asked how I was enjoying my meal. Of course I mentioned that it was pretty poor that they had run out of tartare sauce. I was told that I had been misinformed (i.e lied to) by the original server, presumably because he was to lazy to go to the kitchen to get it. Maybe my standards are a little to high and I should expect bog standard food in a 4 star hotel. Fortunately most 4 stars I have stayed at over the years have been able to serve up food of a at least a reasonable standard and with some consideration for the guest by the server. The menu prides itself with the slogan “a true taste of Yorkshire”….that I would suggest is very much a matter of opinion. My opinion, if you can, eat elsewhere, that might then force the hotel to both make the menu more inspiring and also ensure that they employ proper staff rather than uninterested kids.
We were staying at another hotel but booked to go into the teepee for a meal. I rung the hotel to book a table in the teepee about 3 weeks ago. They confirmed in the teepee on the date I asked for. We turned up to find that the teepee was booked out for santa. They said nothing about this at the time of booking no mention of this on their website at the time of booking. Yet only says it now on their website! We booked cedar as had been in the teepee before wanted to take our daughter to experience the teepee. Got told they should be able to fit us in the main restaurant that they'd give us a free drink! Decided not to eat here beings we were not getting the experience we had asked for booked. Struggled to find somewhere else as everywhere was busy. Very disappointed as came here for a break away as a family was really looking forward to our cosy meal in a teepee, expecting it to be magical. No courtesy call to let us know or anything. Yet they took all my details!
We were invited to dine with my brother and his wife during their stay at the hotel. After studying the menu and making our choices we were told a few minutes later that two of the items were no longer available. Following some hasty choices we placed our second order. The first courses arrived and were quite simply, pretty average. Not at all what we expected from the kitchen of a hotel such as this. The second courses arrived and without going into too much detail, these were just as uninspiring. My partner tried a few mouthfuls of his meal and left the rest. When the waiter asked if the food was alright, my partner remarked that it wasn’t and asked the waiter to take it away. The waiter kindly offered to replace the meal but my partner declined. The main message here is that we have had much more enjoyable meals at much better value in many ordinary pubs.