The Harry Clasper - Gateshead

Quite possibly the worst fish n chips I’ve ever had. Third day in the UK and was looking forward to this meal, having had a superb experience in 2019 during our last visit. It appeared the cook forgot the fish in the fryer over cooked and dry. There was more batter than fish. Some flesh was salvageable from deep inside. Chips and peas were edible. When we raised it with the waitress, she literally said she saw there was “something wrong with the fish” when she brought it out, so would refund the meal. Asked why she would serve a plate she had identified as being a problem, she explained that she’d planned to check in on us, but was too busy. “Sorry”, she said. Then, for the remaining time we sat with dirty plates on the table because we were being ignored, seemingly in spite for complaining about the fish. What an awful evening. Steer clear.

We don’t usually come here but we went to the Harry Potter quiz ran at the harry clasper tonight and I just want to say how superb and fun it was. I spoke to one of the young girls running it and they expressed how this was only the second quiz they have ran here together since taking it over from a manager but they were amazing and so professional. They made it funny, engaging and they even dressed the part! Absolute credit to the team girls. Your manager should be proud of yous both, Keep it up!

Went for the breakfast, good value, well cooked,hot. I had the freedom breakfast my partner had the large one and our friends normal. We all enjoyed our meal. Will definitely be back.

My husband and l had a curry each and drink included in the price, great value for money and the meal was tasty, unfortunately the seats we were sitting on had chunks of leather missing so you could see the foam filling, think the whole place needs a refurb, it could be made really nice.

My visit to Harry Clasper in Whickham this afternoon was very disappointing. I went for lunch with friends and requested a member of staff to warm up some spaghetti for my 8-month-old daughter, only to be told that they weren't allowed to do so due to concerns about cross-contamination. While I understand the reasons for this policy, I was surprised that as a family establishment, they did not provide a microwave for customers to use for their babies to avoid using the main kitchen. When I asked how I was supposed to feed my baby, I was simply told "sorry" in a very abrupt manner. This particular staff member had already been rude to the rest of my party about blocking a thoroughfare before I arrived, which added to our negative experience. I even requested a bowl of hot water to try and warm up my child's food myself, but was still refused. This lack of flexibility and customer service led us to leave immediately and go to Oli and Joes nearby, who were much more accommodating. I will not be returning to Harry Clasper due to this poor experience.