Papa Johns Pizza - Frederick

A service always, big thanks to josh and the team for always take care of me and all at the mr. tire right next door at the most east in the city frederick, keep it on youngs, we love and thank them!

I came here to compliment the cordial delivery drivers, but unfortunately discovered I was missing a soda this time.

This place is maybe the worst Papa John's in Maryland. Orders always wrong, over an hour for any delivery l

Great fresh hot delicious Pizza Great service and packaging! Friendly people!

I I could give 0 stars I would.. I placed an order on 7/9/22 at 6:31 pm.. delivery was supposed to be here within 30-40 mins. By 8:15 pm I called the store (I have the call proof on my phone) as I had not received my order. The gentleman I spoke to unfortunately I did not write down his name told me The manager that could do a refund was not at the location and he could only offer me a credit, I agreed and he stated he would attach it to my account.I Called today and requested to how to move forward with using my Credit and the Gentleman Josh was the name I was give told me he was the store manager and he did not see any credit. I explained to him what had happened and I said it was close to 2 hrs from when I ordered. He then began to argue with me that thete is no credit on my account and since I did not have the name of who I spoke to there's nothing He can do.he then began to be extremely rude and argue that the pizza left at 7:30pm and that the driver returned by 8:30pm.. he said I could call corporate or who ever I wanted. When I asked him again for his name he refused to tell me and said he already told me. I had to call 3 more times and be hung up on just get his name and was told not to call that location again.$37 is not alot, but who treats their customers that way? Not only did my family have to wait until after 8:15pm to eat but the food was cold and soggy. In the many years I've been a customer for papa johns NEVER have I had an issue or a complaint, until now and will definitely never order from here again.I just read the preview reviews and ot seems to be a constant Issue with this location, One review even stated it hopes this places closed soon. I dont hope for that but management needs to be looked into to tor incompetence.