The Local Grind - Franklin

Showed up at 4:26, and were refused service even though they are supposedly open until 6. The guy said the new closing time is 4:30, but we still had a few minutes. Only went here because it was the only open coffee shop. Just lost 3 customers forever, nice going. There are too many other options for such terrible service.

For $10 I got a small coffee with grounds in it and two freezer biscuits with less than a spoonful of canned or bagged (definitely not homemade gravy. The grounds wasn’t the biggest problem my biggest problem is the quality and quantity of the food I ordered. You’re a small town local business that food should be plenty and delicious. I was told the owner makes the food (where??? then brings it in.

My husband and I were enjoying a Sunday stroll in Franklin yesterday and decided an afternoon coffee was needed. We stopped in what looked like a quaint local coffee shop from the outside with tables and chairs outdoors and in. The indoor area smelled greasy...there were about 6 to 8 young people behind the counter and standing around towards the back of the place. Not one of them looked as if they even remotely wanted to greet a customer let alone wait on them. Very unwelcoming.We ordered 2 plain iced coffees in small and large sizes. It took quite awhile to get two coffees...but I was still optimistic that it would taste good...until the first drink...wrong!!How does a COFFEE shop serve the worst tasting coffee ever? I'm not being mean or overly critical...it tasted awful...kind of burnt and old stale coffee taste.We took them outdoors and drank what little we could stand to get some caffeine in us and dumped 90% of it out. Lesson learned...never again.To just round out the bad experience...I used the restroom while waiting for our coffee. Underneath the big sign reminding employees to wash their hands there was...you guessed it...no soap. Just an empty plastic hand soap bottle with the top off.

Great service, food was delicious! And the blended chai tea latte was the best!

We try to support local restaurants. We were so disappointed with our food experience. My spouse ordered the grilled chicken salad $11.99 and I ordered the Philly Steak and cheese with an upgrade to a side salad.I took pictures because the salad my spouse ordered was no bigger than my $2 upgrade for a side salad, except for having grilled chicken on it. You can get a grilled chicken salad at a fast food restaurant 2x bigger for less money. The steak for the sandwich is cut in thick strips instead of shaved. Very hard to eat, steak falls of the bread. For $26 we could have almost eaten at a buffet.The door was open, allowing for a large amount of flies to bother you while you eat inside.On a positive note, THE STAFF was amazing and very friendly.We will not go back due to our food and atmosphere experience.*I would love to post my pictures, but do not see an option for adding them.