Rally's - Florence

Love the food, been going there for over 20 yrs . I always ask my son when I pick him up from work where you want to eat and he's been nothing but rallys

They messed my order up weeks ago and i called they took my name down so i could come get it and when I came back the woman was very kind at the window. She remade my food quickly, apologized for it being wrong the first time around. I asked her if could buy two drinks also with my remade food she told me not to worry about it and gave me the two drinks for free. Very awesome customer service, she was awesome and willing to go above and beyond to make me walk away a happy customer. I really appreciate her!! This is how good customer service is done thank you!

Fries were HOT! I also got the double chicken sandwich with extra cheese and bacon and it was wonderful! The ONLY thing I can complain about was the fries tasted like their funnel cakes are fried in the same oil. A sort of sweet batter taste. Otherwise great!

The food was great, hot and delicious. Watermelon Slushies was refreshing and flavor was great. Only complaint is ice cream/shakes not being available during hours of operation. After our first doordash order was taken by the first dasher, which had the shake I ordered, the shake was not available at the time of the reorder a few minutes later, total bummer

Absolutely awful service. My Dasher waited almost an hour to pick up my order because of how slow the restaurant was moving. Despite the long wait, none of my food was of good quality. The burger patty was over cooked and extremely dry. The mozzarella sticks, fries, and chicken bites all tasted overwhelmingly of stale oil. Disgusting food and awful service.