Auntie Anne's - Estero

They were at 18:45 and were from Brezeln (they were closed at 7 p.m.). Terrible service.

The service could definitely improve. The waiting time for everything and not half of the items we ordered from the menu was disappointing. You must go up your game!

Rude staff. Probably the worst pretzel I've ever had. Fully burned and tasty as if it sits in the sun for about 2 days. Waste of money. I had better sprinkles from my freezer.

If I could give 0 stars I would. Me and two coworkers got pretzels, as it is nearby for us; all three of us got sick. The pretzels nuggets were burnt, the place was dirty, and the workers were not clean themselves. The pretzels had a horrid taste as if they were sitting out the whole day. While walking in, there was no welcome in from anyone and the girl rolling the pretzel dough was compacting the trash can and then putting her hands back onto the dough. This is disgusting. What a shame. Wonder how many more people got sick.

Today is the THIRD time in a row now that I?ve tried to order a cinnamon sugar pretzel or cinnamon sugar pretzel bites and NEITHER are available unless I have time to wait 10 15 minutes??! This is the new normal now apparently?? Guess I?ll have to learn to make my own pretzels...