Pizza Hut - East Cleveland

The restaurant delivery driver delivered my food and left it on the porch without notification. No phone call was made to alert me of the food had been delivered. the app was never updated to show delivered it showed out for delivery and still shows this. the pizza must have been on the porch for hours. this is unacceptable, I would like a full refund for your company's neglect.

My experience went without flaws. My pizza was hot and fresh. Staff was polite and professional.

The night shift do not do there job right I made my order at 5:16pm and got my pizza at 5:50 and I was doing a carry out, I seen my pizza came out the oven and he didn't give to me, he waited on other customers that came in and I use to work for pizza hut and pass 15 minutes I should got something free but no he told me not to come there no more. Ya need good works that do there job right

I ordered a pizza on May15 for my mother and 2 other residents in McGregor nursing home and the young gentleman repeated my order. I arrived and told the young man I was there to pick up a half sausage and half pepperoni pizza. The older gentleman told him to get the pizza out of the oven . It was not what I ordered and I called back they hung up so I called May 16 and she said well that is what is typed on the receipt. She never acknowledged her employee made a error. Please check your pizza before leaving. I told her I lived an hour away I dropped it off at the nursing home and left just to find out it was not what my mother wanted.

Pizza Hut is the ONLY pizza I purchase. As a loyal member an a faithful patron, I wanted to support this location. To my surprise, this location is in a urban neighborhood. If I could rate it a -2, I would. Its filthy and the customer service is a complete joke. I ordered a $35.97) carry-out online 4:58p.m. when I arrived 1.5 hr for my order, the staff stated that they gave my order away due to the two hour time limited per the stores policy. I shared the time stamped receipt/order and he was not willing to work with me. I was furious. I immediately contact corporate office to register a compliant.