Orangery Cafe - Derby

We were too late for lunch but were happy to book a coffee and cake, until the lady taking my order decided to just walk off to speak with a member of staff. I was halfway through saying my order and they walked off without an explanation, no be right back, or apology. The two severs who saw it happen looked mortified until one of them assured me they would take over. The offending member of staff came back a moment later and still offered no apology or acknowledgment. Next time we won’t be bothering with the cafe there’s a McDonald’s down the round.

This is a good, friendly local cafe. It seems to be run independently rather than directly by the council. Cakes are homemade and good too tempting really.

Must have waited 15 minutes to give my order. Only one family jn front of me with a huge shipping order that the owner then went through again with them to check. About 4 staff just hanging around doing nothing. Why couldn't one of them.have taken my order for two coffees? Totally disorganised and overpriced. Won't be rushing back.

The staff are so so rude! I paid for my food and the woman at the till was so inpatient with me inputting my pin for my card, such a rude manner. We had ordered food, which with a misunderstanding the order came and it was incorrect. There was a lad who served us our food and we explained it’s not what we had ordered and he explained he wasn’t sure what to do so went back to the kitchen. The woman who served us at the till came over to us shouting, the whole cafe went quiet and we’re watching, so embarrassing!! I told the woman it’s fine we will keep the food, however when we went to eat the hot dogs, they were cold, and my friend then found a blonde hair in her hotdog (none of the staff were wearing hair nets, all of them had long hair and were messing with it in the end we asked to speak to the manager, who gave us a refund for the 2 hotdogs, and explained the children could have an ice cream, when my son opened his ice lolly, it was spilt it half so when asked if this can be changed, she firstly said she’ll put it in a tub for him (who wants to eat an ice lolly out of a tub?! so rude with the situation. The woman did replace the ice lolly but she didn’t seem very happy or willing. As we were leaving, another member of staff asked my friend to put the table back to how it was (we moved it slightly as the sun was coming through the window into the children’s eyes me and my friend are both very far gone in pregnancy and this is something we did not need! I will definitely not be returning, and I think this cafe needs A LOT of improvements! My friend had been here 2 days prior to this, and she had warned me already about the very rude lady at the till! So so so so disappointing to say the least!!

Went for breakfast with no expectations! But the sausage cobs were lovely, fresh cobs and lovely tasting sausages, staff were lovely