Pizza Express - Dartford

Ordered starters which came out relatively on time but mains took an hour to arrive. We complained to the waitress about this, who got the manager to speak to us. The manager asked “Who showed us to our table?”, to which we answered we didn’t know. He also said that we were told that food would be 30 minutes at the time of showing us to our table but at no point were we told it would take so long. If this was the case we may have chosen a different place to dine. He seemed disinterested in our grievances with the delay in being served mains. Not exactly what I would have expected. Food was ok but experience marred by the manager interaction with us.

What Wonderful staff at Pizza Express Bluewater, especially Claire who went above and beyond to make our whole family feel welcomed and relaxed. One of our children is a non-verbal special needs child and Claire made such an effort with her: she spoke to her using Makaton sign language, she had the common sense to know not to put her food in front of her (she’d already seen 2 drinks get launched across the restaurant) and ensured that we received quick service. Food was delicious and we had a really enjoyable experience. Thank you.

Over the weekend I bought 14 disabled children to this restaurant and the staff could not have been more welcoming, accommodating and helpful if they had tried. Usually activities like this can be stressful, but they allowed me to book in advance (which is rare in Bluewater). Then on the day staff were again very understanding of our groups needs and the fact we had a budget due to working for a charity. Our waitress Seann, had a smile throughout as did the others. The food was great! We all had a lovely time. Thank you for having us, we will definitely be back!

Manager very agressive to the staff, one was crying and she was still shouting at her, very diostracting from the nice atmosphere. Disapointing really, will not be going back.

Perhaps its an ominous sign when there are plenty of empty tables. The starter wasn’t delivered for one of our party. When we chased it up, and it arrived, the other starters were cold. NO apology received. Disappointing.