Dortoni Bakery - Commack

I ordered a pie via DoorDash. I ordered a large pie because I have a group of people coming. A girl from the store named Gabby calls me and tells me that they dont have a large pie and only a small pie. I explained that I have a whole bunch of people coming and she goes Ill call you back and hung up on me. I receive a small pie and they refunded me the difference without a call back. The small pie is the equivalent of something I can eat myself. I called the store and spoke to this girl Gabby again and she said to me well Im sorry sir theres nothing I can do and if you have a problem you can take it up with DoorDash. A store Ive been shopping in for 15 years going back to levittown is going to lose a customer because they have little girls answering the phone who have no idea what customer service means. So now I have to go out and go somewhere else and get something else.

Fake whipped topping on strawberry shortcake, shockingly low quality for $30.

I live on the opposite side of the country and wanted to order some Italian pastries for a friend's birthday. I stumbled upon this bakery in Long Island, which was highly recommended. I called in advance to request specific items to be included in the assorted cookie delivery I was ordering, and the staff was very accommodating and helpful over the phone. The order was beautifully wrapped when it arrived.

The cupcakes were delicious! Unfortunately, I ordered plain Italian bread but received the seeded ones instead. I cannot eat seeded bread due to a medical condition. Additionally, the bread was cold, as if it had been refrigerated.

I ordered the Apple crumble pie and it was undercooked. As a first-time customer, I am very disappointed and most likely will not return.