The Family Pizza Alresford - Colchester

I would give no stars at all if possible. Phoned me up an hour after I placed my order and told me they wasn’t able to deliver to my address because it wasn’t in the catchment area even though I was in their radius and when placing the order it confirmed they deliver to my address. Going back and forth on the phone, they confirmed they will do the delivery just this once, after waiting yet another hour the food arrived cold, stale and dry. The sauce in the pizza box exploded. Hayley on the phone wasn’t much help at all and then the boss, okes, was very snappy at my door, took no responsibility and just blamed their website, no help at all, I’m extremely unhappy with the food and the customer service and when speaking to an employee I then found out that they have a rat infestation. Do not recommend at all! This company deserves to be shut down!

Absolutely delicious! Fresh and tasty ingredients, light and fluffy pizza dough, and super fast delivery! We got 2 small pizzas for £18 with free delivery, which I think is a very reasonable price in comparison to other pizza places. The order arrived in 25 minutes and was still hot. Will definitely be ordering from here again

On my previous delivery my chicken was forgotten, OK, honest mistake so no problem. I ordered tonight and mentioned this, no apology but a promise it wouldn't happen again. So tonight they forgot my drink. On both occasions its too late to call so put up with it. Also no longer take card payment over the phone. Shame, as the food is good, that's why I give two stars and not one.

Ordered two pizzas on Friday night. Bit concerned at first; looking at some of the Tripadvisor reviews. However, the pizzas were very nice, reasonably priced, hot, and was delivered swiftly. So take no notice of the bad comments online. You should give this place a try! I know i shall be ordering again soon

Pizza is always good and apart from this have never had a single complaint. We ordered two 12” pizzas coming to £26 in total. The pizzas came with the wrong bases and as we had spent £26 we expected them to be replaced, as they were. The delivery driver then showed up at the door asking for the old pizzas back. I said I will go and find them and he said in a extremely rude tone “how can you not know where they are”. I then went off and got them and he asked why we have eaten some of it. I think it’s pretty obvious that to know if the pizza is the wrong base, you tend to have to bite into it. He then carried on in a rude manner saying we shouldn’t get it replaced if we have eaten some of it. Very confusing why they needed the old pizza back before we could get our correct pizzas, instead of us putting it in the bin. Extremely rude driver