Bubba Gump Shrimp Co

I 've eaten here a few times over the years when it was Bubba Gump so thought it was a safe bet for a birthday celebration meal before a night at the theatre with my husband. How wrong I was! There was no great welcome with lots of standing around in a cavernous space at the top of the stairs waiting for someone to eventually come to the desk. Then it was not clear if it was a queue or a crowd as the people who got attended to were in no particular order. We had booked and noted it was for a birthday. Maybe I should have mentioned that the birthday person was well into middle age and then we wouldn 't have been seated in the midst of a lot of families with young children more with an atmosphere more like a fast food 'restaurant '. We asked to move but the only other place was a table looking onto an open area where the staff congregated to chat and serve drinks. It didn 't look too clean and was an ugly view. The food was okay but very overpriced for what it was. The main courses were all over £20 and the cocktails were £10. I 'd have expected a lot nicer surrounding and better food for this even in central London. I had the New Orleans Shrimp which were tasty but there was hardly any sauce so was very dry and I couldn 't eat the rice without sauce. I will not be returning.

I only really write positive reviews but I have to let you know this is one of the worst restaurants I have ever eaten in. The food was mediocre but the worst part about the restaurant was the team… have to say not their fault. There is no leadership or direction, Lack of training, poor communication. Terrible decisions made.. I hope the owners rectify as there will be no business after peak. Worst part is that on writing to them to complain they have not responded!!!

We went as a family of 4 for lunch (2 adults and 2 kids (aged 6 and 5) We orders 2 meals off the kids menu and 1 sharer off the sdults plus chicken wings side. The food came so quickly it was clear it wasn't fresh! The bbq chicken wings were luke warm so they had attempted to reheat. We left half of our sharer too, the chips were hard and barely warm, the fish bits were hot and tasted ok there was 4 pots with a tiny bit of sauce in each which had been stood for so long they had a skin formed over the tops. The kids portions were massive and 1 enjoyed his fish and chips! The other who usually eats everything in sight attempted her cheese pizza and chips but couldn't eat it. My husband also ordered a coronaita after previously going to bubba gumps and got a watery glass of line juice with corona and lime next to it!? All in all it cost us £90, we were all (except for the 5 year old) lelf hungry and disappointed! We did complain (which I rarely do but it really was that bad) the waiter said he fed our feedback back to the manager as they've had a few similar comments recently especially about the chicken wings! There looked like a lovely place opposite called Happy and I think we'll try there next time as I definitely won't be wasting my money at this place again!

We visited this venue last year when it was bubba gumps, we really enjoyed and thought on our return to the capital, we would give it another go. Very impressed is an understatement, Maddie the greater was extremely professional and made us feel a part of the family, as a business owner, staff like this are hard to find. Price doesn’t even come into this as the service provided was brilliant and we will return on our next trip. It’s only 180 miles away.

I’d avoid here so much. Had been here as bubba gump so thought let’s give it a try. Food is lukewarm, service is dire. Staff don’t know what they’re doing. One table had 8 different orders delivered. No positive that I can give really