Heirs Graces

Wouldn’t even think about visiting again. We were made to feel unwelcome from the get go. Staff were so rude and didn’t even acknowledge us upon our arrival, they continued their conversation loudly across the cafe as if it was still only them there. Asked for hot water to heat my baby’s bottle up and the what I presume to me the manager rudely claimed to her waitress that she doesn’t even know what to put that in. More customers came in and one chose a table next to ours, the manager then shouted across the full cafe “excuse me can you move your pram”, I was embarrassed. It was rude, I wouldn’t mind if I was asked quietly and politely but she shouted in front of everyone. But also the other customer was happily sitting down without a problem, there was enough room without the pram being moved. Then a couple asked the waitress for a chocolate cake which she said of course to, but the manager shouted across to them that it wasn’t chocolate cake, again it was full of customers and she didn’t tell the customer what it was until more than enough time passed, I’m sure he felt awkward too. Totally regret taking our custom there.

We have visited Blakemere often but today we wanted a cup of tea finding this cafe. The place was decorated well selling their cups saucers etc which they were serving the tea with. Which was very pretty I must say. The menu was not extensive with choice but does offer cakes but not meals .....my husband had a tea cake along with the tea which was served in a pretty tea pot (both individually) I have mixed feelings about the service given there was no small talk from the waitress in fact she seemed indifferent to our presence. The cafe had only 2 other customers in the cafe so you would assume not busy ! When the tea cake was eventually brought the butter was solid hard to spread. After this experience unsure whether we would return

If I could score lower than 1 star I would! Totally rude and obnoxious owner!!!! My son who is 5 wandered into the tea room today, we had family visiting with us and thought that they would enjoy tea and cakes there. We had already purchased a cup cake for my son from nearby. As we walked in this woman barks at my 5 year old “YOU CANT EAT THAT IN HERE!” At that moment we turned around and left immediately. No way to run a business, don’t bother visiting.

This morning we went into this cafe and my husband ordered a pot of tea and a scone, I asked if there were cup cakes as that was what my grandaughters age 3 and 7 wanted but was told there were none. As there was nothing my grandaughters wanted to eat ,we left my husband to enjoy his cup of tea and scone outside in the sunshine and had a wander round the square and noticed a cup cake shop so I bought two cupcakes for the children to take home in a take away box, We sat down at the table joining my husband and the children asked if they could eat their cup cakes. I know it is not normal to eat other peoples food in a restaurant but as we were sat outside and at that point there was no-one else around, I decided no one would really mind. The owner flew outside and was exceptionally rude to us. Apparently there was a sign which we did not see. Now she was right, I shouldn 't have given the children the cup cakes sitting outside her tearoom on her chairs but I just wish she had been pleasant about it. If she had said I am so sorry but I cant let the children eat their cup cakes here, would you mind popping over there where there are tables and chairs for general use, I would have apologised and that would have been that, It was the way she spoke to us in front of the children that upset us. The little one is very sensitive and looked close to tears and the older one asked me why was the lady so horrible to me. We ended up a few feet away at a table on the band stand in the square while my husband sat alone outside her cafe finishing his food. I used to write Afternoon Tea reviews for a website and have had good and bad afternoon teas throughout Cheshire.My policy is to praise the good venues and if I have had a bad experience I tell the owners personally but don 't mention the venue of my poor experience at all on the site, rather than say something bad. I especially try to promote solo owned small businesses wherever I can. The only reason I mention this here is because everyone else in the courtyard at Blakemere was so lovely and friendly to us but it spoiled our morning. I was previously in the hospitality industry doing marketing and PR and because I know what it means to a business to receive a bad review I have never ever written anything negative on Trip Advisor before but I was moved to write today because it affected the children 's experience.

My family and I opened the door to go in to the cafe and a woman walked straight through it, explaining that we couldn 't go in because they are too full. I responded saying I could see empty tables, she abruptly replied 'those are reserved '. I couldn 't see any other children in there, so I might be right to assume that my well behaved 2 and 5 year old were not welcome. Most cafe 's try to be a bit more accommodating.