Papa Johns Pizza - Charlotte

Great location and only place open late to pick up some food after our grandfather was born in the nearby hospital. pizza was delicious and friendly staff that picks up our order. I'm sorry we don't have pictures of the pizza.

About 2 weeks ago I ordered a pizza for delivery. Waited for an hour and 20 minutes before calling the store to see what the issue was. The worker said the delivery guy is running late. I said no problem, will it be faster to just come pick it up? He said, yes, and even said of course he would make a new pizza because the original pizza had been sitting there for an hour or more. Get there and my pizza was not remade and was dried out and tough. I asked him if he could refund me because I paid 42 for my meal, Delivery, and tip but didn't get anything delivered or remade. He said of course just like he said when asked if he would make a new pizza. 2 weeks later and no refund. He was never going to help me in the first place. Just sad really. Waste of hard earned money. Avoid this place.

Noah and the team are excellent. They were able to deliver our 3 large pizzas double cut for my sons birthday party right on time. I appreciate their honesty and customer relations.

Terrible food took over a hour and when delivered it was the wrong toppings on my pizza how do you mess up something so simple to do.

They manager Roy it’s terrible he do not understand customer service at all, I don’t have idea how he is working on the hospitality industry.His words were literally “i just want to get rid of you”I’m trying to make you leve. Just because I told him that I forgot to add a coupon when I order online. And I politely ask if I can still apply the coupon, he insisted that that was not possible, he did not even try, I got to pizzas on my order one of the them was a special and the other one was Regular price, so o was given him ideas as what if you separate my pizzas, could you apply the coupon on the regulator price pizza, until this day he did still saying that I was trying to use 2 coupons, which is false.At that point it was not about the coupon any more. It was about how he handled the situation, and the words he use. Do not do business with him, and listen to the reviews.