Tamalero Burgers By Pollo Xpress.

Wait 20 minutes and then tell me they don't have a huh. I have to wait 30-40 minutes. why not say before the nase, they don't have a hunch ready wait 1 hour. I don't like writing bad reviews, but I just want to make sure they can learn that way

This place is always good. Not sure why the other reviews are bad. I've been going here for years and it's always been good. It use to be called backyard. It's the same food.

Be careful. This restaurant is a rip off. WE ordered whole chicken and sides and the total was 30.95 WE order online , it charged us convenience fee 1.50 Then our credit card was charged differently , i found out it was charge a $1 extra. I called and asked them and they said it was convenience fee. I asked then what is the $1.50 convenience fee on the receipt , they said they don't know and said it is our credit card issue. Iti is not a big deal of just $1 but i hated when someone tried to rip off and take no responsibility. I called my credit card and they said the restaurant actually entered $1 extra. Imagine everyone comes in and they charge a $1 dollar extra and said it is a convenience fee of using credit card .. I hate it... If they really want TIPS for a pickup TOGO then just said so. I am gladly to donate $1 but don't try to cheat and charge few dollars without people knowing. NEVER TRUST this restaurant. BTW, the food is awful....i have not ordered for awhile before pandemic and it looks like they changed the owner. It sucks !

The guy with spiky hair, not sure if he 's the new owner of Pollo Xpress but I 'll tell you what he is, a rude, stubborn liar. I called in my order for a fajita wrap and asked for fries with ketchup and mayo as well (in that order). When I get there I ask the guy is there ketchup and mayo in there and he looks me dead in the eyes and says yes. I go to my car, something tells me to check the bag and I see ketchup packets , but no mayo. I go back in and tell him there 's no mayo and he says to me , did you taste it? I 'm like what do you mean . Apparently his story is that he put ketchup and mayo IN my wrap because when I called in I didn 't say I wanted it on the side . So he tells me I 'm wrong and I need to say on the side next time. Never had I had to say I wanted ketchup and mayo on the side .....not any establishment ! Not McDonalds, not BK, not Wendy 's , not Chic Fil A, Not ANYWHERE because obviously anybody in their right mind knows it 's for the fries ! Who wants to eat dry fries!!!!? On top of it all I get back to work to eat my lunch and come to find out the story he told me that he put ketchup and mayo in my wrap , wasn 't even true. I opened them up and not one trace of mayo or ketchup just sour cream. It 's one thing if we had a misunderstanding, but he just flat out lied because he didn 't want to admit he was wrong and forgot to give me mayo. Not sure who this guy is but he is rude and needs to understand that when someone asks for ketchup and mayo they 're obviously for the fries not for a chicken wrap and doesn 't have to lie. Never had an issue with Backyard Rotisserie (except they charged for mayo which is absolutely ridiculous).......but man I would rather have them back then this new establishment. Never going there again !

Been going to backyard rotisserie for years and when we learned that it was going away, we were sad. Tried Pollo Express the first time not to long ago and it was okay. Just tried it the second time and I'm utterly disappointed. Not only does the burgers not come with fries anymore but the whole chicken meal doesn't come with the salads too. What's even worst is that when we ordered the Mac and cheese, it was KRAFTS MAC AND CHEESE. Literally Krafts mac and cheese with some shredded cheese on top. I could've made Mac and cheese better than that. The chicken was drier than before and the prices of everything went up. Very disappointed and will not be going back again.