Pausa Coffee Shop - Broadland

Lovely scone and coffee but the lady behind the customer was very rude. She was making coffees, taking orders, getting food. We were second in the queue. Another lady was putting out fresh cheese scones and my husband asked could we have one warmed as was stated on their board. The first one snapped, “you can wait your turn in the queue” alright, I thought he could have waited but I thought this was highly rude and no need. She really didn’t look at all happy in her work. I observed her, she didn’t interact nor given a slightest smile to any customer. This has put us off going in future and we have been many times.

The tables were not clean and albeit 'some ' tables were 'eventually ' being cleared they were not being wiped and remnants of food and stains remained on many of them. I watched a staff member clear some of the tables (not all) but not once did he wipe them clean. I queried this with him stating that we had been there for 40 minutes and the same dirty tables remained unwiped. There were still trays of dirty crockery on some tables which had been there for a long time. I also pointed this out to him. It looked so shoddy and dirty and not nice to see for new Customers arriving at the Restaurant to eat drink. His excuse was that there were some clean tables left for people to sit at (amongst all the dirty ones) and that they would be finishing service soon anyhow. I pointed out that there were still more people coming in and queuing and that we had sat there for 40 minutes without seeing the tables being wiped once during that time. I expressed my concerns re cleanliness especially as we ourselves are trying to be so cautious during these Covid times. It was not nice to sit amongst the mess! He went away came out from the kitchen again obviously trying to prove a point that he had 'no intention whatsoever ' of doing anything about wiping the tables. His attitude was rude and very discourteous. We decided to leave without purchasing anything else. Before leaving, I told him that I would be writing a review .... his response was 'that 's fine '! He just did not care! We did go downstairs to report this to a member of the management team before leaving the store. The Manager expressed his concern and stated that he would be following this up with the staff member. I hope he did does. For us, it will be a 'no return ' as cleanliness (and staff rudeness) is definitely an issue. I suggest all Customers look out for this should they eat drink here in the future.

A friend and I recently visited this café for coffee and dessert to catch up. The place was very clean and adhered to Covid safety measures. However, the staff didn't seem very enthusiastic about serving customers. The food was decent, though a bit bland but still edible. Unfortunately, after getting home I suddenly felt faint and nauseous, eventually leading to vomiting. I was perfectly fine before arriving at the café, so I suspect that the food may have contained excessive chemicals and preservatives.

The staff at this restaurant are delightful and welcoming. The food and drinks are excellent for the price. We often dine here when shopping in the vicinity.

Nice and friendly staff, great range of food and drinks available and reasonably priced. Recommend Bacon or Sausage Bap.