Chipotle Mexican Grill - BRIDGEVILLE

Worst chipotle experience I've had to be honest. Went on Monday around 6, it wasnt that busy but they clearly had a few dinner customers. The food was thrown around so the line was a mess. The rice was CRUNCHY, clearly undercooked. I could tell it was undercooked by looking at it, I figured it wouldn't be THAT bad. I couldn't even eat my bowl because of that. The tomatoes were soggy in the pico. The employees barely acknowledge your existence. I wasn't even given a receipt. Still working on trying to prove to their customer service that I made the purchase so I can try and get a refund.Update: I did end up getting a free entree coupon and went to my local chipotle in Brentwood and it was amazing so I've somewhat forgiven the experience& raised my review to from 1 to 3 stars I just won't return to this location. I'll never forgive the crunchy rice tho. Absolute blasphemy

Mediocre at best. Food is always cold and bowl is never full. I’ve had higher quality food from a gas station. Don’t waste your time.

Good afternoon, 1:00 pm I placed an order for food that had extra rice, and the extra normal ones, and my plate was complete, everything was complete. I went to the store and an employee took the plate from my hand and threw it away saying that it was fine. I miss and that was extra and I didn't have any extra food since I paid for a plate with everything extra and not with little

Hanna and Emily are awesome when they are there. It's guaranteed goodness!!

Ordered pickup for 9pm arrived couple minutes after 9 to pick it up. Wasn't ready but saw the guy doing mobile orders looked like he was going to complete a batch of orders to be brought out soon. Stood there for over 10 minutes patiently waiting. Guy finally asks what order I'm there for then can't find it. Eventually finds it forgotten about on a shelf above where they prep the food. Had been sitting there the entire time I had been waiting and then some. I asked to have it remade since it was obviously going to be cold now. Even when it's ready on time it's almost always cold after my 5 minute drive home. Asked to have it remade and got a bunch of blank stares only to be told they are now out of the protein I had ordered. Left frustrated and won't be returning to this location. The inside of this location is almost always gross with trash everywhere but they usually give decent portion sizes so continued to go there until now.