Nakira Grill - Birmingham

An exceptional place, the food d of the drinks are spot on, the service is excellent.

Customer service was bad. The online menu was different from what was presented to us. Our first waitress said that she could make an application to the cook to only be told by a new waitress who accepted our order that this would not be possible. It seems that different team members have different messages to customers. It would have been polite to appreciate the first suggestion and first consult with the kitchen, or from the start to make clear that the online menu was from the date and not to consider an option. We then asked for this new waitress ' council what to order instead. When serving our dishes, it was clearly not what she had described, but she did not recognize it. We called her back and then she admitted that she had the plate description wrong. We had waited for 45 minutes, so we decided to eat it. This also related to our cocktail order as she explained that it came in two flavors, just to say later than the drinks she had that also mixed. I suggest that the staff does not accept orders unless they are sufficiently informed and trained. I would also suggest being open to customers when mistakes happen so that they can change their order if necessary. Keep going. The dumplings were not available. This was only said to us when we presented with an alternative supplement and assured that this was the same price. I would have expected the customers to be informed and the choice would be given if they still have it, let alone pay for it. Finally, we asked for our remains to be packed away to go home. After waiting for 30mins, a waiter admitted that they have no boxes but they would be able to get some of 'nearly door'. We were then informed that our food was actually thrown away. I would suggest that someone is carrying out an inventory check on objects and a clear communication between serving and kitchen staff. It was a Saturday evening and there were two big parties that did not make suitable for a very loud environment for a date night.

Unfortunately, this restaurant was closed on Saturday, I don't know why you support it through advertising for them. We travel from Birmingham to come and have a good time on Saturday and the place was closed but you confirm this booking. No consumer consideration. This must not happen. I could be a star because my rating could not be accepted without a star.

Arrived to a reception without a host and a kind of hospital, up the stairs. The own way to the restaurant, not another dinner, and only staff, was the barman. We said they had a problem because the cook didn't come to work because he sorted out a problem, and he wasn't sure how long it would take. We said we should take a seat in the bar area, but we decided to go elsewhere. I find it hard to believe that they have only one cook that runs the kitchen, and that the only other member of the staff of Barmann was! Something does not seem, disappointing and very unprofessional. We got no excuse or no incentive to return. I wouldn't waste my time here again and wouldn't recommend it.

We waited 30 minutes for our drinks then waited another 1 hour but still no one took our food orders despite the restaurant having only 10 customers. We walked out after paying for our drinks. They only had 1 out of 3 beers advertised also. Worst experience ever and will never come back again