Domino's Pizza - Berkeley

I ordered the pizza, 2.5 hours later received a text that the driver was showing up. Never showed up! Dominoes text me later and admitted they dropped the ball. I hope they refund the amount I payed. Don?t drop the ball again please!

Terrible. Placed my order at 7:56 pm and still haven?t heard a thing (9:20PM). I called the store multiple times just for them to hang up on me. I?ve had issues with this place before with incorrect orders so this is definitely the last time i?ll order atthis location.

Super upset! I been meaning to write a complain... they didn't honor my free pizza from the GOAT app

Can't tell you how much nicer this was than my in-laws' at the holidays.

We placed our order and it indicated it would be delivered in 30 40 minutes. When an hour had passed, we called to see how much longer it would be since it had left the store (according to their tracking on the website) over 35 minutes prior. The first person who answered the phone said yeah this driver is slow just wait for him . When I asked if they could contact the driver and see how much longer they would be, she said she couldn 't do that. I asked for a manager and he was not only lacking in any customer service but very rude. He said just wait we are very busy . When I asked if he could contact the driver he said do you want me just to cancel the order? When I explained that we had already waited and hour and 15 minutes and that wasn 't an acceptable offer, and expressed my concern that the food was going to be cold, he hung up the phone. Sure enough, the food was cold and felt like we were eating leftovers out of the fridge. Better customer service would have gone a long way.