Chipotle Mexican Grill - Austin

It wasn't welcome here. We went to us at 8:30. All the chairs where on ALL the tables. We ordered our food and wanted to redeem one of our rewards (chips and guac), they did not have the chips, so I could not redeem and LOST my reward. In addition, they contained a guacamole and calculated us for it. Even though customers walk to order, they were told that they close in a few minutes. Other customers also said they were closed for 10 minutes while cleaning the serving bar. Just not happy with this place. Oh and customers couldn't use the bathroom. The hallway leading to baths was blocked with some high chairs.

If I expressly ask for something else, I would like to receive it personally. I asked for EXTRA rice. This is clearly a normal shell quantity. Better.

Great location! I often order a chicken quesadilla and it is suspect that it should be just an online purchase (which means it should be ready when you arrive) and it is NIE. What is the point of ordering only online and they make it right in front of you. In addition, it was seen as if they had beaten my order, not to mention NOT cooked. Literally shredded cheese still inside. This situation must make better

Ordered for delivery. No rice with steak ordered. I got rice and a meat other than steak. The order here on DoorDash is a complete role of the dice due to the inability of the staff. If you want to be surprised, that could be the place you can order from.

This place is filthy. They had a sign on the door saying online orders only. The door was locked and as people arrived to pick up their orders they had to wait out in the heat because staff was too busy drowning in their bad attitudes and wouldn't open the door for their customers. A person walked out so a few of us walked in and then a staff member decided to get upset with me accusing me of letting customers in...I had just walked in. She was slamming doors and throwing things around. Just being completely unprofessional. Then kept giving everyone around her bad attitudes. When I got home the food was just as bad as the attitudes. There was very little rice, chicken, beans. It's was just a mess. Horrible experience overall. They need to clean house and let people who would appreciate having a job work there. I would have given zero stars but unfortunately that's not an option.