Wendy's - Aurora

Waited in line for over 35 minutes due to the staff letting customers know that they are short staffed. And even after me being patient. “I get the wrong order” while the guy at the window packs my order running his mouth to coworker talking about unrelated gossip! I enjoy the food but the service here is bad even with Adequate staff

Hands down the worst food ever. Nuggets are so bad that I have to spit them out, sandwich is awful couldn’t eat more than a bite I was so hungry only could eat stale fries. They gave no sauces when I clearly asked for some. Ohh btw make sure to order some napkins as well cause they clearly expect you to eat you drive thru without any.

It took 5 minutes until the guy asks us about our order, it took 20 more to get into the window. 3 employees who were standing in 2 youngs with their airpods, while the other person who looked like the manager she was the only one who cooks the food. we told one of us that our order was wrong and he tried to tell the other workers that we never ordered the Burger level with only cheese/bascon and Baconatorries. he repeated the job when we placed it. Now we waited longer and this caused the guy in the car behind us to get out and ask her what's going on since he's been sleeping and it cost more money. the manager told him we're trying to go as fast as possible, but as if these two youngs don't do anything than to stand.

The person in the window was great. but my speck huh croissant turned into a cookie, they don't have a cookie with speck that I can see on the menu. So I was charged for what I wanted and got something they didn't do.

I had a really tough day, and my boyfriend wanted to lift my spirits. Unfortunately, they were out of Chocolate Frosty mix, which was super disappointing! However, the employee who assisted me was incredibly friendly and helped lighten my mood with some humor, making it easier to cope with the chocolate frosty situation. My order took a little longer than usual (which is typical for me), but she kept us updated on the wait and ensured we got our order as quickly as possible. I really appreciate that! I would give this place five stars, but come on—how can you run out of Chocolate Frosty mix? Isn’t there supposed to be a hidden basement somewhere with huge stockpiles of it? There has to be, right? Right?!