Shake Shack Ann Arbor

Ate here the other night after a football game with some friends and got food poisoning! The burger wasn’t cooked all the way through it turns out…Threw up while driving down I-94 on the way home, $12 well spent… ?

Can't fault them for price I see it and still pay it. It's a very tasty burger (unintended Pulp Fiction reference) and their fries are usually great. But Five Guys is within arms length, and I feel like I can get a better burger for $1 $2 more. Seems to be strict rationing on the Shack Sauce the little sauce cups are usually 60% empty.Chicken nuggets and sandwich? good flavor, but just pricey enough to make me side eye. Competition is too stiff here Ma Lou's, Fat Daddy's...I keep forgetting to cancel Panera Sip Club, and I can't recall any Shake Shack drinks that help me remember. The Arnold Palmer isn't bad though. The shakes seem just like Five Guys to me.When the order is correct, it's a delicious meal, and you can get a lot of good stuff in one spot. Definitely give it a shot.

The first time I went to this restaurant. It's pretty expensive if you're taking the family. There are no special meals for children. The food was okay but I expected more for the prices. It's burgers, fries, etc. My burger was pretty salty but nothing special. The fries were really good, though! The special shakes would be the only reason I went back here again, honestly. The staff at the counters were really great. The restaurant and bathrooms were clean. The parking lot is shared by stores in a plaza, so there's plenty of spots.Kid-friendliness: They do not have any special meals for children.

I am writing this in the hopes that I will get a response from the manager or owner. I have called a few times to fix an issue we had with an online pick up order where several items we ordered and paid for were not included in the bag. These things happen, and the people who work there are very nice and the food we did get was great. But, I would like to get refunded for the items we did not get. Once this is fixed, I will update the review accordingly.

Nijae and Josh provided me with great service. After food was ordered, the Uber driver never came and I had to pick up my own delivery order. They understood my frustrations, they listened and made it right. Couldn't recommend this place enough. They turned a horrible experience into a great one.